Tech Center -

Technology Department

Goal

The Technology Department is dedicated to assisting our students and staff by granting access to technological resources. This support aims to enrich the learning experience and seamlessly integrate into daily operations.

Tech Department Responsibilities

Procure and integrate technology hardware and software.
Manage and expand wired, wireless, and telecommunication networks.
Ensure robust security for our website and district-stored data, including backup systems.
Oversee and configure student information systems, including Family Access.
Establish and maintain a Help Desk technical support system.
Implement managed print services, door access systems, and security cameras.
Supervise the reservation platform for school venue bookings.
Provide technology for internal events/presentations.

Common Solutions

My Device will not power on.

Verify that the computer is connected to a power source or adequately charged. Confirm the monitor, if applicable, is also properly connected. If these conditions are met, attempt to power off the system, and then press and hold the Power button for 15 to 30 seconds. This action discharges any residual power in the laptop. Then, attempt to power it on again.

My Device does not have any sound.

If a device is experiencing a lack of sound, ensure that it is not muted. Certain devices may feature a physical mute button on the keyboard or device itself; if absent, inspect the sound settings to confirm that the volume is not turned down. In the case of web-based platforms like YouTube, be aware that they often have an independent volume control within the media player.

Some of my programs will not load now.

If a previously functional program fails to load, attempt restarting the device. Occasionally, these programs may not close properly, leading to a “stuck” state. Prior to the restart, ensure to save any ongoing work to prevent potential data loss.

What is the most common solution for a large amount of problems?

Rebooting the device typically restores it to its proper functioning. It’s advisable to perform a restart at least once a week for most devices. The Technology Department often emphasizes the effectiveness of the “turn it off and on again” approach.

Student Devices

The Student has lost their device.

The technology department can provide an approximate location of the computer. Please submit a Help Desk ticket along with the student’s ID, and we will make efforts to determine the device’s location promptly. We will respond to the ticket with the location within our system.

Students Device is Damaged.

A damaged student device could imply different scenarios. If the screen is cracked or appears impacted, it must be taken to their respective office to obtain paperwork for repairs. If the device is still usable, the individual has the option to decide whether to proceed with repairs or continue using the device.

Students Device is acting strange.

Feel free to contact us or submit a Help Ticket. There could be various issues, and we’ll need to troubleshoot the device to identify and address the problem.

Need Assistance or have a question?

If you are having any issues please click the button below to reach our Help Desk Ticket System.
(Staff use only system requires login*)

Help Desk